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Ticket Trends
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Client comparison — by priority
Project health scorecard
Score = Closed% − (Urgent%×0.5) − (Aged%×0.8) + 20 bonus if Closed≥80% •
Stable
≥60 •
Moderate
≥35 •
Critical
<35
✨ Insights
Client
Health
Total
In Progress
On Hold
Closed
Urgent
Aged >6m
Closed %
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Status
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Urgent/Emergency
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